Return, Exchange & Refund Policy

100% satisfaction guarantee

We are confident of the quality and the exceptional benefits of BasicBites and offer an unconditional guarantee. You may return BasicBites for any reason within thirty (30) days of purchase, minus the applicable shipping and handling costs incurred. The product ship date is the date of purchase.

Refunds will be issued via your original form of payment. Customers are responsible for the cost of return shipping and we must physically receive the return, in it's original container, within the 30 day period. No RMA number is required. Please follow return instructions on the packing slip. Please include the return portion of your packing slip or if you no longer have the packing slip, please include your order number, name and address, and date of purchase which was included in your confirmation email. Please use a traceable carrier and retain the tracking number for your records. We are not responsible for any items that are lost in transit.

To contact our Customer Care Department:
please email us at cust_service@basicbites.com
or call 1-800-863-9943

Returns can be sent to:

BasicBites
Customer Care
105 Commerce Drive
Aston, PA 19014